Frequently Asked Questions

Add products to your cart and go to checkout. Sign in or create a free account, enter a US delivery address and choose a payment method. If your cart contains a prescription-only item, you upload your prescription at checkout. Your order number is shown straight away and the order appears in My Orders.

We accept Bitcoin, Ethereum and bank transfer. Bitcoin and Ethereum payments receive a 5% discount, applied automatically at checkout. Orders are processed once your payment has been confirmed.

All prices are shown and charged in US dollars (USD). The shipping cost is shown in your cart before you check out.

Contact us at support@pharmacyfarm.com as soon as possible with your order number. We can usually change or cancel an order that has not been dispatched yet. Once an order has shipped it can no longer be cancelled.

Prescription-only medicines are marked "Rx · Prescription required" on the product card and product page. You can also use the "Prescription only" filter on the products page. Everything else can be ordered without a prescription.

Add the prescription item to your cart as usual. At checkout you are asked to upload your prescription – a clear photo or scan where every detail can be read. Our pharmacist reviews it before your order is dispatched.

Our pharmacist reviews every prescription before a prescription-only item is dispatched. We may contact you, or your prescriber, if we need to confirm any details.

Prescription-only items are never dispatched without a verified prescription. If we can’t verify yours, we contact you by email about your order, and any prescription item we can’t dispatch is refunded.

No. Prescription-only medicines are dispensed only against a valid prescription that our pharmacist has verified. If you think you need a prescription medicine, talk to your doctor or another licensed prescriber first.

We deliver within the United States only – to addresses in all 50 states and Washington, D.C. We can’t ship to addresses outside the US.

Most orders arrive within 3–5 business days of dispatch. Orders are usually dispatched within one business day of payment confirmation; prescription items are dispatched once the prescription has been verified.

Free shipping on orders of $49 or more; a flat $5.99 applies to smaller orders.

Yes. Orders are shipped in plain packaging with no indication of the contents on the outside.

Yes. Once your order ships, its tracking number appears in My Orders.

If your order hasn’t arrived within 30 days of dispatch, contact us and we will reship it free of charge or refund it. See our refund policy for the details.

For safety reasons we can’t accept returns of medicines or health products once they have been dispatched, because we can’t be sure how they were stored and can’t resell them. If something arrives damaged, incorrect or faulty, contact us and we will reship or refund it.

Email support@pharmacyfarm.com with your order number and a photo of the item and packaging. We will reship the item or refund it, as described in our refund policy.

Every pack is labelled with an expiry date. Check it when your order arrives and before each use, and contact us if an item you received is past its expiry date.

Follow the storage instructions on the label. Most medicines should be kept at room temperature, away from heat, moisture and direct sunlight, in their original packaging and out of the reach and sight of children.

No. Product and article information is general and is not a substitute for advice from your doctor or pharmacist. Always read the label, and ask a healthcare professional if you are unsure whether a product is right for you.

Email support@pharmacyfarm.com or use the contact form on our website. Include your order number if your question is about an existing order.